shipping

1 UK DELIVERIES

  • 1.1 We use Royal Mail  for UK deliveries.
  • 1.2 Our aim is to prepare your order and despatch on the next business day ( Monday till Friday), which means that you receive your order within 2 to 5 business days from the date it was dispatched.
  • 1.3 All items dispatched on a Royal Mail Service and – except the cards and keyrings – need a signature on delivery.
  • 1.4 We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions.
  • 1.5 If you do not receive your order within 5 working days from the date of dispatch, please email us.
  • 1.6 Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.

2 INTERNATIONAL DELIVERIES

  • 2.1 We currently use a tracked and signed service with Royal Mail, except the cards and keyrings. We ship to most countries, at this time we are unable to ship to Ukraine and Russia.
  • 2.2 We ask that you allow 5 to 11 working days for orders to arrive, depending on their destiny.
  • 2.3 If you do not receive your order within 15 days, please email us.
  • 2.4 We pass on to our customers only the exact courier cost, which is calculated based upon product weight and the destination country.
  • 2.5 When ordering goods from our site for delivery overseas you may be subject to additional import duties and taxes, which are levied once the order reaches the specified destination. Any additional charges for customs clearance must be borne by you.  We have no control over these charges and cannot predict what they may be. Contact your local customs office for further information.
  • 2.6 Please be aware that there may be limitations on what can be sent to you with regards to specific items and order value. This may vary from country to country and we ask that you contact your local customs office for additional information. We cannot refund any shipping costs should your order be returned for any of these reasons.
  • 2.7 Within our fees there is a Fuel Surcharge. This surcharge may vary from month to month therefore all international postage charges will change slightly month to month.
  • 2.8 Our third party carriers may not be able to deliver to certain countries at particular times for reasons of politics, government, natural disaster or operational crises. In such circumstances your shipment will be returned to our mail centre and held till such a time that they are able to deliver to you. In these circumstances you may ask for the order to be refunded.
  • 2.9 Large volume orders may be subject to additional shipping charges.  This will be discussed with you prior to your order being dispatched.